Pavago Is Hiring a Remote Tech Support Specialist (Up to $65,000 Per Year)
If you’re looking for a new work from home opportunity, Pavago is currently hiring for a Tech Support Specialist position. Here’s a quick overview of what you need to know before applying.
Quick Overview
Company: Pavago
Position: Tech Support Specialist
Location: Remote
Job Type: Full Time
Pay: Estimated $40,000 – $65,000 Per Year
Experience Required: 1 to 2+ years preferred
Equipment Provided: Ask during interview
What You’ll Do
In this role, you may be responsible for:
- Troubleshooting technical issues across SaaS platforms, operating systems, and customer applications
- Responding to support tickets through platforms like Zendesk, Jira Service Desk, Freshdesk, and ServiceNow
- Setting up user accounts, managing permissions, and assisting with onboarding and offboarding
- Documenting solutions, updating knowledge base articles, and escalating complex issues when needed
Experience & Skills Required
To qualify, you’ll generally need:
- 1 to 2+ years of experience in technical support, IT helpdesk, or SaaS support
- Experience using support platforms such as Zendesk, Jira, ServiceNow, or Freshdesk
- Strong troubleshooting, communication, and customer service skills
- Familiarity with SaaS platforms, operating systems, and basic networking concepts
Pay & Benefits
Here’s what the company lists for this position:
- Estimated $40,000 – $65,000 Per Year
- Fully remote work environment
- Opportunity to grow into Tier 2 Support, Systems Administration, DevOps, or Customer Success Engineering
- Hands on experience with modern SaaS platforms and technical support tools
If pay or benefits aren’t listed, it’s always a good idea to ask during the interview process.
ATS Resume Tips
To better match this position, consider highlighting these skills on your resume if they match your experience:
- Technical troubleshooting
- SaaS support
- Zendesk or Jira
- Customer service
- Problem solving
Small changes to your resume can make a big difference when applying for remote jobs.
How to Apply
You can learn more about the position and apply through the company’s official careers page linked below.
Disclaimer
TheWFHMom shares job opportunities but isn’t involved in the hiring or application process.
Job postings can change or close at any time, so it’s best to apply as soon as possible if you’re interested.