Insurity Is Hiring a Remote Customer Success Manager (Up to $109,000 Per Year)
If you’re looking for a remote customer success opportunity in the insurance technology industry, Insurity is currently hiring a Customer Success Manager. Here’s a quick overview of what you need to know before applying.
Quick Overview
Company: Insurity
Position: Customer Success Manager
Location: Remote (United States)
Job Type: Full Time
Pay: $65,000 to $109,000 Per Year
Experience Required:
- 1 to 3 years of Customer Success experience
- 1 to 3 years of Marine Cargo Insurance, Logistics, or Logistics Software experience
Equipment Provided: Ask during interview
What You’ll Do
In this role, you may be responsible for:
- In this role, you may be responsible for:
- Serving as the primary point of contact for assigned customer accounts
- Building and maintaining strong relationships with customers and key stakeholders
- Leading customer meetings, presentations, and business reviews
- Tracking customer KPIs and ensuring customer satisfaction
- Helping customers maximize their use of the Insurity Marine Suite platform
- Recording meeting notes, action items, and maintaining customer documentation
- Managing contract compliance and billing accuracy
- Identifying cross-sell and upsell opportunities
- Coordinating medium-complexity product enhancements with internal teams
- Drafting change requests and Statements of Work (SOWs)
- Mentoring team members and supporting continuous improvement initiatives
- Staying current on insurance and technology industry trends
- Traveling up to 10% for customer meetings
Experience & Skills Required
To qualify, you’ll generally need:
- 1 to 3 years of experience in Marine Cargo Insurance, Logistics, or Logistics Software
- 1 to 3 years of experience in a Customer Success or customer-facing role
- Bachelor’s degree or equivalent work experience
- Strong written and verbal communication skills
- Experience managing customer relationships and expectations
- Project management and organizational skills
- Analytical and critical thinking abilities
- Ability to manage multiple priorities in a fast-paced environment
- Business and technical acumen
- Meeting facilitation and presentation skills
- Data analysis experience
- Customer advocacy mindset
- Coaching or mentoring experience is a plus
Pay & Benefits
Here’s what the company lists for this position:
- $65,000 to $109,000 Per Year
- Remote work opportunities through Insurity’s Flex First Workforce
- Open PTO
- Medical, dental, and vision benefits starting on day one
- 401(k) with employer matching
- Award-winning onboarding program
- Internal career advancement opportunities
- Mentorship program
- LinkedIn Learning access
- Kaplan professional development resources
- Discounted tuition through the University of Arizona Global Campus
- Employee referral bonus program
If pay or benefits aren’t listed, it’s always a good idea to ask during the interview process.
ATS Resume Tips
To better match this position, consider highlighting these skills on your resume if they match your experience:
- Customer Success
- Account Management
- Customer Relationship Management
- SaaS Software
- Project Management
- Cross-functional Collaboration
- Customer Advocacy
- Data Analysis
- Presentation Skills
- Process Improvement
Small changes to your resume can make a big difference when applying for remote jobs.
How to Apply
You can learn more about the position and apply through the company’s official careers page linked below.
Disclaimer
TheWFHMom shares job opportunities but isn’t involved in the hiring or application process.
Job postings can change or close at any time, so it’s best to apply as soon as possible if you’re interested.